How do I book equipment for hire?
We advise that equipment be booked as early as possible to avoid disappointment. Bookings can be made online, by emailing [email protected] or calling 004377734900. Payment is required in full once the invoice is sent by email to secure the booking.
Why the Security Bond?
The Security Bond covers Sydney Camping Hire against any possible equipment damage or loss, or for goods that are returned in an (unreasonably) dirty condition. We reserve the right to deduct such costs from the Security Bond; and the Hirer will be informed of any additional charges. The Security Bond will be returned within five working days from when the equipment was returned if there are no additional costs.
How do I make payments for hire costs and the security bond?
Payment can be made by direct deposit into our bank account. Last minute orders, if equipment is still available, will need to be paid for with cash on pickup.
Where do I pick up and drop off the equipment?
We are located in Pemulwuy (Greystanes) NSW 2145 and we will arrange a suitable pick up time with you and supply you with our address when you confirm your order. Pick up and drop off is by arranged times only. We also make ourselves available for after hours pick up and drop off.
What ID do I need to hire camping equipment?
We need to sight a valid drivers license or passport for identification. We will also ask you to sign our Rental Agreement before the equipment can be taken.
I haven’t pitched a tent before.
Easily done! We provide step-by-step instruction sheets with all tents, and most other items. No special skills are required.
What if I have a problem with the equipment?
In the slight chance that anything is wrong with the camping equipment, we ask that the Hirer contact us to let us know what the problem is. We will then advise on any corrective action that may need to be taken. When you pick up the equipment from us we make sure that all items are clean and in good working order. We also give detailed instructions on how to set up each item of equipment.